Hospitality Solutions
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Critique Analyst

Critique Analyst is the reputation management solution that gathers consumer generated content and reviews from more than 16 online travel sites and more including, blogs, Twitter, YouTube, and flickr into a simple online dashboard where hotels can monitor, track and analyze the content (and respond where possible).
Why do you need Critique Analyst?

Understanding the impact of online reviews, videos and images created by your hotel guests is vitally important as it can significantly impact your hotel’s revenue.

CritiqueAnalyst provides the view your property needs to:

  • Identify challenges and opportunities at your property
    • Do you have a recurring problem? Is your staff being praised or criticized?
  • Discover new reasons why customers stay at your property
    • Apply this knowledge to your website and marketing strategy and tactics.
  • Identify and respond to negative user-generated content
    • Counter the impact by showing customers that you care.
  • Track the competition
    • See a summary of recent activity for each identified competitor, including actual reviews.

Learn More